COVID-19: Learn about our elevated hygiene measures here.

COVID-19: Important information for your stay at our hotel

Ladies and gentlemen,
dear guests,

We take your safety and well-being, as well as the one of our employees, as our utmost priority; therefore we have implemented and adhere to the highest standards of safety, hygiene and disinfection to address COVID-19 in collaboration with international medical experts and following the recommendations of the Robert-Koch Institute and the current Corona ordinance of the federal state of Baden-Wurttemberg. Please note that the federal regulations are subject to constant change, therefore all information on this website is without guarantee. We try to keep the information as up-to-date as possible.

An overview of our measures to ensure the safety of our guests and employees in the different hotel areas:


General

 

Who is authorised to stay at our hotel?

All hotel guestes have to present proof of (full) vaccination, recovery or a negative antigen test certificate. The test result must not be older than 24 hours and certified in written or digital form by an official test site. During extended stays, a retest is required every 48 hours.

 

Where are the closest test stations?

There are several test facilities close to the hotel:

  • Flughafen Stuttgart, Airport Medical Center, Terminal 1
  • Flughafen Stuttgart, Ecocare, Terminal 3

Find more information on this here.

 

Is the wearing of a mask mandatory in the hotel?

Yes, it is mandatory to wear a surgical mask or an FFP2 mask at all times in all public hotel areas.

 

Is there the possibility of digital contact tracing?

Yes, digital contact tracing in our hotel is carried out via the Corona-Warn-App and the luca app.

 

Further measures taken by the hotel:

  • Disinfectant dispensers are available in all public hotel areas.
  • Our hygiene measures are signposted and there are markers for keeping the right distance.
  • Public areas are cleaned and disinfected at a higher frequency.
  • All commodities (e.g. pens, key cards ) are disinfected immediately.
  • Access to lifts, public hotel areas and toilets is limited to a certain number of people. For more information, please refer to the on-site signage.
  • For the protection of guests and employees the front desk is secured with acrylic glass.
  • We offer a contactless check-in and check-out.
  • In order to minimise contact points and transmission routes, your room is only entered and cleaned upon request .If you would like to have cleaning inbetween, please reach out to our front desk staff.

Gastronomy

 

Breakfast

We offer our regular breakfast buffet again. You can choose from a variety of hot and cold dishes. Breakfast is served between 6:30 a.m. and 10:30 a.m. No reservations required.

 

Dinner

Our FRANKE hotel restaurant is open for dinner again. External guests are required to book a table in advance.

Restaurant opening hours:

Monday - Saturday, 6:00 p.m. - 10:30 p.m

 

Hotel bar

The bar is open from Monday until Saturday between 6:00 p.m. and 0:00 a.m. External guests are required to book a table in advance.

 

Room service

Due to the current situation, we do not offer room service until further notice.

 

Half board

We only offer half board for groups of 15 people and more upon request.


Wellness & Fitness

 

Gym

Due to storm damages, our gym remains closed until further notice. We are working to repair the damages as soon as possible. Thank you for your understanding!


Meeting and events

Please note, that there are current restrictions concerning the capacity and realisation of meeting and events. Please contact us and we will find the best solution for your needs.

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